inContact Continues Strong Expansion With Seven New Financial Services Clients
April 16, 2013
inContact, the leader in cloud contact-center software and contact center agent tools, continues its expansive growth with the announcement of adding seven new financial services customers in the first quarter of the year.
"Customers are demanding a seamless multichannel experience with the companies they do business with,” said company CEO Paul Jarman in a statement. “And the bar is set even higher for financial services companies as they need to integrate inbound and outbound, send proactive messages on balances, fraud and other alerts, and provide a wide array of self-service options, all while having great agents on the phone. But historically, financial services providers have been slow to refresh their technology infrastructure and have not been early adopters of the cloud."
With the industry’s best-published service level agreement of 99.99%, 1,300+ call-center deployments and more than one billion calls handled a year, inContact has raised the bar for competitors. The inContact cloud platform ensures that the right contact center resources proactively receive the highest value contacts, provides seamless and consistent service across channels and site locations, and enables cross-sell and up-sell opportunities, all while reducing operational costs and improving efficiency. This latest move by inContact into the financial services sector will only serve to heighten the company’s profile in the industry.
"We are encouraged to see the financial services market heat up, and we have experienced significant acceleration in this vertical this quarter, as their pressure to provide differentiated service continues to increase,” Jarman noted. “As the market leader in cloud contact center solutions, we can help these companies leverage the cloud to deliver a great personalized experience that keeps them coming back for more."
The company, which provides multichannel communications via one universal queue, powerful solutions, innovative yet low-maintenance technology and deep industry experience, was the winner of the Frost & Sullivan (News - Alert) 2012 North American Cloud Company of the Year award in Cloud Contact Center Solutions. More information can be found at inContact.com.
Edited by Rory J. Thompson