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Call Center Workforce Optimization

Call Center Workforce Optimization helps allocate the number of agents required to handle a workload and helps reduce cost by accurately predicting contact center volume. It helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, reveal insights and drive actions that impact business productivity and customer experience.

Change is Good For Contact Centers
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
10/22/2014

Optimal Offering from inContact to Benefit Financial Company
inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that its core cloud platform has been selected by a leading financial institution.
10/22/2014

Optimization Starts with Choosing the Right Partner Company
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014

» Video Showcase

» Call Center Workforce Optimization Industry News

Univita Health Appoints Brian Kelly as Chief Operating Officer
10/24/2014 2:36:23 PM

TMC Announces Call for Applications for the 2015 CUSTOMER Product of the Year Award
10/24/2014 10:19:01 AM

Duke Nuclear Integrates Learning and Compliance Into Corporate Culture With SumTotal Talent Expansion Applications
10/24/2014 5:17:42 AM

Turkcell Iletisim Hizmetleri : Third Quarter 2014 Results
10/23/2014 2:06:37 PM

SubscriberWise to Congress, President Obama: My credit is messed up because they didn't have good credit…
10/23/2014 2:06:32 PM

Duke Nuclear Integrates Learning and Compliance into Corporate Culture with SumTotal Talent Expansion Applications
10/23/2014 9:37:00 AM

World's Business Network Grows and Expands Capabilities
10/23/2014 9:06:29 AM

NICE Named Leader in Customer Interaction Analytics by Ovum
10/23/2014 8:22:48 AM

Agilysys Visual One™ PMS Boosts Guest Service at Palm Garden Hotel
10/23/2014 8:06:30 AM

AppDirect Named San Francisco Bay Area's Third Fastest-Growing Private Company
10/22/2014 1:06:34 PM

SAS(R) Visual Analytics' Path Analysis, Expanded Hadoop Support and High-Speed Data Loading Help Organizations See Better Results
10/22/2014 8:58:35 AM

Dell Helps Radboud University Gain Control of Provisioning and Access Governance, Cutting Enrollment Time by 50 Percent
10/22/2014 7:25:51 AM

Ask a CFO, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014 1:03:18 PM

CEO Marne Martin of ServicePower to Be Interviewed Live on Clear Channel -- iHeart Business Talk Radio -- October 22, 2014
10/21/2014 11:57:45 AM

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FEATURED BRIEF

Introducing The Workforce-Intelligent Contact Center

Introducing The Workforce-Intelligent Contact Center™
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.

FEATURED DATASHEETS

Workforce Management in the Contact Center

inContact Analytics-Driven Quality (ADQ) Powered by Verint®
While monitoring, measuring, and managing agent performance and service quality remain a priority, many contact centers are doing more than traditional quality monitoring-they're using "voice of the customer" intelligence to drive better decisions on products, services, and processes. Analytics allow a more sophisticated and efficient look into a larger sample of data and help you answer WHY like never before.

Workforce Management in the Contact Center

inContact Workforce Optimization Brochure
inContact Workforce Optimization (WFO) is the first cloud workforce optimization solution. From interactions to staffing to learning retention and processes, inContact WFO can provide unprecedented visibility into performance, operations, and customer intelligence across your organization.

Workforce Management in the Contact Center

inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.

Workforce Management in the Contact Center

inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.

Workforce Management in the Contact Center

inContact Workforce Optimization Datasheet
inContact Workforce Optimization is a suite of cloudbased enterprise Workforce Optimization software and services that lets you perfect your customer service.

FEATURED WHITEPAPERS

Putting Workforce Optimization to Work

Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.

Putting Workforce Optimization to Work

Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.

FEATURED eBOOKS

Transforming the Customer Experience

Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.