Challenge The Status Quo With Cloud Software

» Call Center Workforce Optimization Featured Articles

Call Center Workforce Optimization

Call Center Workforce Optimization helps allocate the number of agents required to handle a workload and helps reduce cost by accurately predicting contact center volume. It helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, reveal insights and drive actions that impact business productivity and customer experience.

Make Your Call Center Staff the Best it Can Be
Modern call centers invest heavily in computer-telephone integration technology and applications that help agents have control on a variety of phone functions and deliver highly efficient, call center-based CRM solutions.
4/16/2014

Optimize Your Call Center Needs with Social Media
Social media is the marketing and customer support channel that has launched a thousand white papers, and it's complex for a number of reasons.
4/15/2014

Speaking Up: Call Center Adds Diverse Languages
Call center giant Open Access BPO announced that it has added voice-based customer service in four more languages: Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.
4/15/2014

» Call Center Workforce Optimization Industry News

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/18/2014 3:19:13 AM

CUSTOMER Magazine Announces
4/17/2014 2:29:48 PM

CUSTOMER Magazine Names 2014 CRM Excellence Award Winners
4/17/2014 1:43:56 PM

NEWave(R) Brings Award-Winning Compliance Solutions to Southern Gaming Summit
4/17/2014 1:23:11 PM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/17/2014 11:10:20 AM

ASC kicks off its 50th anniversary year with new achievements and continued excellence
4/17/2014 7:32:01 AM

The Top 3 Call Center Software Providers of 2014, Ranked by Voip-Catalog.com
4/16/2014 5:04:09 PM

I-CAR® Announces Limited-Time Promotion on Intro to Collision Repair Series Training Bundles
4/16/2014 1:30:31 PM

Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations
4/16/2014 9:00:22 AM

Konica Minolta Acquires Pitney Bowes Canada's Document Imaging Solutions Business
4/16/2014 8:43:55 AM

Konica Minolta Acquires Pitney Bowes Canada's Document Imaging Solutions Business
4/16/2014 8:43:55 AM

IQNavigator Expands Executive Management Team to Lead International Expansion, Software Development and Professional Services
4/16/2014 5:12:31 AM

Pitney Bowes Partners with INRIX to Help Drivers Save Time, Fuel and Money with Advanced Location Intelligence
4/16/2014 5:12:28 AM

Fleetmatics to Report First Quarter 2014 Financial Results
4/15/2014 5:00:26 PM

  • Call Center Workforce Optimization on Facebook
  • Call Center Workforce Optimization on Twitter
  • Call Center Workforce Optimization on Youtube
  • Call Center Workforce Optimization on LinkedIn

FEATURED DATASHEETS

Workforce Management in the Contact Center

inContact Workforce Optimization Brochure
Benefit from a partnership with the industry’s most unified, mature WFO platform, with unmatched functionality, real-time enterprise collaboration, intuitive interfaces and reduced total cost of ownership.

Workforce Management in the Contact Center

inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.

Workforce Management in the Contact Center

inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.

Workforce Management in the Contact Center

inContact Workforce Optimization Datasheet
inContact WFO is the market’s first cloud-based workforce optimization solution powered by market-leader Verint, helping organizations improve everything that impacts the customer experience.

FEATURED WHITEPAPERS

Putting Workforce Optimization to Work

Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.

Putting Workforce Optimization to Work

Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.

FEATURED eBOOKS

Transforming the Customer Experience

Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.