Challenge The Status Quo With Cloud Software

» Call Center Workforce Optimization Featured Articles

Call Center Workforce Optimization

Call Center Workforce Optimization helps allocate the number of agents required to handle a workload and helps reduce cost by accurately predicting contact center volume. It helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, reveal insights and drive actions that impact business productivity and customer experience.

Another Win for inContact
The need to have innovative technology and a commitment to outstanding service is necessary in today's contact centers. Hence, one of the world's largest organizations of business professionals has selected inContact for that need.
4/21/2014

In Some Cases, Optimization Means Responding Faster
According to a recent survey, a new study shows that in Australia in particular, customers expect their customer service contacts to be really, really quick.
4/21/2014

Make Your Call Center Staff the Best it Can Be
Modern call centers invest heavily in computer-telephone integration technology and applications that help agents have control on a variety of phone functions and deliver highly efficient, call center-based CRM solutions.
4/16/2014

» Call Center Workforce Optimization Industry News

OpenSpan Executive to Present at CCNG's Phoenix and Columbus Events
4/22/2014 2:41:24 PM

Dell Boomi AtomSphere Takes Adaptive Approach to Application Integration Accelerating Customer Time to Value
4/22/2014 10:41:20 AM

PetSafe(R) Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities
4/22/2014 9:58:58 AM

Euclides Technologies Will Exhibit at the IBM Maximo Utility Working Group in May
4/22/2014 9:42:55 AM

Celent-Tom Scales Joins Celent as Research Director
4/22/2014 6:59:09 AM

SmartVoice Conference Welcomes ColdSmoke as Diamond Sponsor
4/21/2014 2:42:30 PM

TransPerfect Expands Call Center Capabilities with Second Tempe Location
4/21/2014 9:41:35 AM

The Workforce Institute at Kronos Explores Mobile HR
4/21/2014 9:41:25 AM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/21/2014 4:41:26 AM

AIS's Design for Manufacturability Services for Open, Mobile HMI Tablet Combined with Intel® Atom™ Bay Trail & Windows Embedded 8 Offers Powerful Visualization
4/21/2014 3:41:22 AM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/18/2014 3:19:13 AM

CUSTOMER Magazine Announces
4/17/2014 2:29:48 PM

CUSTOMER Magazine Names 2014 CRM Excellence Award Winners
4/17/2014 1:43:56 PM

NEWave(R) Brings Award-Winning Compliance Solutions to Southern Gaming Summit
4/17/2014 1:23:11 PM

  • Call Center Workforce Optimization on Facebook
  • Call Center Workforce Optimization on Twitter
  • Call Center Workforce Optimization on Youtube
  • Call Center Workforce Optimization on LinkedIn

FEATURED DATASHEETS

Workforce Management in the Contact Center

inContact Workforce Optimization Brochure
Benefit from a partnership with the industry’s most unified, mature WFO platform, with unmatched functionality, real-time enterprise collaboration, intuitive interfaces and reduced total cost of ownership.

Workforce Management in the Contact Center

inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.

Workforce Management in the Contact Center

inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.

Workforce Management in the Contact Center

inContact Workforce Optimization Datasheet
inContact WFO is the market’s first cloud-based workforce optimization solution powered by market-leader Verint, helping organizations improve everything that impacts the customer experience.

FEATURED WHITEPAPERS

Putting Workforce Optimization to Work

Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.

Putting Workforce Optimization to Work

Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.

FEATURED eBOOKS

Transforming the Customer Experience

Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.