Call Center Workforce Optimization

Call Center Workforce Optimization helps allocate the number of agents required to handle a workload and helps reduce cost by accurately predicting contact center volume. It helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, reveal insights and drive actions that impact business productivity and customer experience.

Clearing the Clouds: Webinar to Explain and 'Demystify' Cloud Computing
Are you in the cloud? Have you heard about the cloud? Isn't the cloud the greatest thing EVER?!

5/16/2013

U.S. Contact Centers Growing and Expanding
This week has been brisk for domestic contact center news, so we've pulled together a round-up of the latest openings, expansions and government grants in the U.S. contact center industry.

5/15/2013

inContact To Lead the Way on Customer Service Webinar
inContact, the leader in flexible cloud-based software, helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition and brand loyalty.

5/13/2013

Tech Council of Maryland Announces Winners of 2013 Tech Awards at Annual Dinner and Celebration

5/17/2013 7:30:03 AM

PPG introduces new color support program

5/17/2013 4:30:46 AM

NOVAtime Announces the NOVAtime 4000 Workforce Management SuiteApp for Netsuite's Cloud Computing Platform

5/17/2013 4:08:53 AM

Market Maker Surveillance Report. KO, MU, CSCO, MSFT, AGNC, FTR, Bullishly Biased Price Friction For Thursday, May 16th 2013

5/17/2013 4:08:52 AM

BUYINS.NET: Market Maker Surveillance Report. KO, MU, CSCO, MSFT, AGNC, FTR, Bullishly Biased Price Friction For Thursday, May 16th 2013

5/17/2013 3:52:28 AM

ClickSoftware Launches New Offering for Communications Service Providers

5/17/2013 1:08:53 AM

Contingent Workforce Managers to Meet at Ninth Annual VMS Professionals Conference

5/16/2013 5:22:02 PM

WEALTHMAKERS.COM Issues Bullish Research Reports on ROIC, SMMF, SOFO, SONS, TRNS, TTNP

5/16/2013 11:42:20 AM

WEALTHMAKERS.COM Issues Bearish Research Reports on ACCO, AMAT, AMKR, ASUR, CALD, CHDX

5/16/2013 11:42:20 AM

WEALTHMAKERS.COM Issues Bullish Research Reports on ACXM, AEHR, ATAI, ATVI, AXFN, B

5/16/2013 11:39:28 AM

Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence

5/16/2013 11:09:22 AM

The CRMXchange Virtual Contact Center Conference to be Held June 17 - 20

5/16/2013 11:09:18 AM

TRIAGELOGIC RENAMES OFFICE SOLUTION SOFTWARE TO MYTRIAGECHECKLIST(TM)

5/16/2013 10:08:52 AM

HCM COMPANIES TARGETING GROWING AND MID-SIZED BUSINESSES JOIN THE NETSUITE CLOUD

5/16/2013 8:43:27 AM