Challenge The Status Quo With Cloud Software

» Call Center Workforce Optimization Featured Articles

Optimize Your Workers, Optimize Your Data
New data can reveal insights that savvy marketers can use to advance their company and get some serious ROI.
2/25/2015

Good year for inContact; More Seen Coming
Cloud contact center software provider inContact recently released its full-year and Q4 2014 financial results, revealing its substantial growth in revenue and product bookings.
2/24/2015

inContact Scores Another Call Center Win
Leading travel company makes the move to inContact's call center cloud.
2/19/2015

New Partnership to Aid Call Center Migration
Contact center software is nothing without a powerful infrastructure on which it can operate. That's now a step closer to reality.
2/17/2015

Optimizing Through Conscientious Management
With companies everywhere looking for that extra "edge" to stay ahead of the competition, everyone is watching the bottom line.
2/12/2015

Be Your Best by Reaching Out to Customers
We all like a pleasant surprise. This is no less true for consumers when it comes to customer care.
2/11/2015

Optimal Options Led HR Company to New Call Center Provider
Due to its varied offerings, inContact has announced the addition of a global staffing solutions provider to its expanding list of clients.
2/4/2015

Remote Workforce Optimized with inContact Solution
Direct Interactions, a company that delivers customer interaction solutions utilizing staff who work from home,just chose to partner with cloud contact center software leader inContact.
2/2/2015

Philippines Contact Center Industry Threatened
A current tax break for call centers is being revisited in the Philippines. Add in a lack of qualified employees, and industry leaders are getting worried.
1/29/2015

Contact Center Group Plans Informative Meetings
CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.
1/28/2015

New Workforce Seen Up and Coming in Central America
India and the Philippines might be taking a backseat to Central America for Contact Centers.
1/22/2015

Boost Your Offerings With a 'Chat' Option
A new survey says that more than 66 percent of contact centers surveyed are using live chat. If you're not, why not?
1/21/2015

For Optimal Results, Treat Clients as Real People
Customers feel that no scripted response can adequately address their concern. They're not far from being right.
1/16/2015

Achieve Optimal Results by Boosting Customer Service
Whether talking about retailers or call centers, companies all over the world are starting to see just how important it is to improve customer service ratings.
1/13/2015

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FEATURED BRIEF

Introducing The Workforce-Intelligent Contact Center

Introducing The Workforce-Intelligent Contact Center™
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.

FEATURED DATASHEETS

Workforce Management in the Contact Center

inContact Analytics-Driven Quality (ADQ) Powered by Verint®
While monitoring, measuring, and managing agent performance and service quality remain a priority, many contact centers are doing more than traditional quality monitoring-they're using "voice of the customer" intelligence to drive better decisions on products, services, and processes. Analytics allow a more sophisticated and efficient look into a larger sample of data and help you answer WHY like never before.

Workforce Management in the Contact Center

inContact Workforce Optimization Brochure
inContact Workforce Optimization (WFO) is the first cloud workforce optimization solution. From interactions to staffing to learning retention and processes, inContact WFO can provide unprecedented visibility into performance, operations, and customer intelligence across your organization.

Workforce Management in the Contact Center

inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.

Workforce Management in the Contact Center

inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.

Workforce Management in the Contact Center

inContact Workforce Optimization Datasheet
inContact Workforce Optimization is a suite of cloudbased enterprise Workforce Optimization software and services that lets you perfect your customer service.

FEATURED WHITEPAPERS

Putting Workforce Optimization to Work

Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.

Putting Workforce Optimization to Work

Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.

FEATURED eBOOKS

Transforming the Customer Experience

Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.