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Call Center Workforce Optimization

Call Center Workforce Optimization helps allocate the number of agents required to handle a workload and helps reduce cost by accurately predicting contact center volume. It helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, reveal insights and drive actions that impact business productivity and customer experience.

Workforce Works Better When 'Engaged'
The 'employee engagement funnel' may sound like some sort of human resources torture device, but in reality it's the metaphorical process that companies must urge employees through to attain high employee engagement.
8/27/2014

inContact Optimizes Consumer Protection Company
A consumer protection service company has tapped inContact's cloud contact center software to meet its needs as it expands.
8/26/2014

Company Branding Helped by Engaged Employees
Many companies are striving to build their reputations online and in social media through customer advocacy programs that induce happy customers to act as unpaid "brand ambassadors in social media settings."
8/20/2014

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» Call Center Workforce Optimization Industry News

InfoCision Employees in Three States Stage Largest, Multi-Location 'ALS Ice Bucket Challenge'
8/27/2014 6:37:33 PM

NETSUITE SUITECOMMERCE OPENS NEW ECOMMERCE OPPORTUNITIES FOR MANUFACTURERS AND DISTRIBUTORS
8/27/2014 5:35:12 AM

ViryaNet Announces Completion of Its Acquisition by Verisae
8/26/2014 5:07:38 PM

Frost & Sullivan Award Highlights Momentum for Genesys Cloud Offerings
8/26/2014 12:37:37 PM

Effex Management Solutions Makes the Inc. 5000 List of the Fastest Growing Private Companies in America
8/26/2014 11:57:09 AM

WorkForce Software Named to Inc.'s List of Fastest-Growing Private Companies for Eighth Consecutive Year
8/26/2014 9:58:06 AM

Kronos Debuts 1 in One Hundred Million Online Video Series; Webisodes Highlight the Spirit of Today's Workforce, One Story at a Time
8/26/2014 9:38:28 AM

Aspect Software's Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 9:27:53 AM

Asure Software Launches AsureForce AirClock
8/26/2014 9:07:44 AM

UPDATE - CrossClick Media Completes First Phase of Affiliate Network Development
8/26/2014 8:58:48 AM

John Dyer Joins AMERICAN SYSTEMS as Vice President/Director, Organizational Development/Knowledge Management (ODKM)
8/26/2014 8:20:52 AM

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution
8/26/2014 7:37:38 AM

Research and Markets: Healthcare Workforce Management Systems Market 2014-2019 - Solution, Mode of Delivery & End-User Analysis
8/25/2014 12:37:46 PM

Healthcare Workforce Management Systems Market 2014-2019 - Solution, Mode of Delivery & End-User Analysis
8/25/2014 11:04:45 AM

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FEATURED BRIEF

Introducing The Workforce-Intelligent Contact Center

Introducing The Workforce-Intelligent Contact Center™
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.

FEATURED DATASHEETS

Workforce Management in the Contact Center

inContact Analytics-Driven Quality (ADQ) Powered by Verint®
While monitoring, measuring, and managing agent performance and service quality remain a priority, many contact centers are doing more than traditional quality monitoring-they're using "voice of the customer" intelligence to drive better decisions on products, services, and processes. Analytics allow a more sophisticated and efficient look into a larger sample of data and help you answer WHY like never before.

Workforce Management in the Contact Center

inContact Workforce Optimization Brochure
inContact Workforce Optimization (WFO) is the first cloud workforce optimization solution. From interactions to staffing to learning retention and processes, inContact WFO can provide unprecedented visibility into performance, operations, and customer intelligence across your organization.

Workforce Management in the Contact Center

inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.

Workforce Management in the Contact Center

inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.

Workforce Management in the Contact Center

inContact Workforce Optimization Datasheet
inContact Workforce Optimization is a suite of cloudbased enterprise Workforce Optimization software and services that lets you perfect your customer service.

FEATURED WHITEPAPERS

Putting Workforce Optimization to Work

Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.

Putting Workforce Optimization to Work

Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.

FEATURED eBOOKS

Transforming the Customer Experience

Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.