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Call Center Workforce Optimization

Call Center Workforce Optimization helps allocate the number of agents required to handle a workload and helps reduce cost by accurately predicting contact center volume. It helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, reveal insights and drive actions that impact business productivity and customer experience.

Optimization Starts with Choosing the Right Partner Company
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014

India Losing Call Centers to the Philippines: Finding
A new study says India has seen a recent exodus of Business Process Outsourcing (BPO) from its shores, and most of these businesses have made the Philippines their new home.
10/13/2014

Workforce-Intelligent System Helps inContact Secure New Client
A global player in safety products and services announced it has selected inContact's award-winning cloud contact center platform for its own purposes.
10/9/2014

» Video Showcase

» Call Center Workforce Optimization Industry News

Ask a CFO, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014 1:03:18 PM

CEO Marne Martin of ServicePower to Be Interviewed Live on Clear Channel -- iHeart Business Talk Radio -- October 22, 2014
10/21/2014 11:57:45 AM

Patricia Griffin, CEO of ICon Professional Services, Named to 2014 Staffing 100 List
10/21/2014 11:36:52 AM

Pitney Bowes Advances Long-Term Growth Strategy in Europe
10/21/2014 10:36:54 AM

Aja Cannafacturing Appoints New President and CEO; Proceeds With Charge! Energy Divestiture Plan
10/21/2014 9:37:55 AM

Gigwalk Enterprise Launches to Mend Retail Execution and Redefine How Field Teams are Mobilized by Brands
10/21/2014 9:37:46 AM

Dell Helps Radboud University Gain Control of Provisioning and Access Governance, Cutting Enrollment Time by 50 Percent
10/21/2014 9:36:50 AM

Insperity Launches OrgPlus RealTime Express
10/21/2014 9:36:47 AM

iBASEt to Discuss the Integration Needs of Quality and Workforce Management Systems at the Kaba Solutions User Group Conference 2014!
10/21/2014 9:36:31 AM

Ask a CFC, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014 9:27:51 AM

KANA Customers Stand Out for Achievements in Optimizing Customer Engagement
10/21/2014 9:06:40 AM

SAP and Ariba Transform Procurement in Middle East
10/21/2014 9:06:38 AM

Fleetmatics to Present at RBC Capital Markets Technology Conference
10/21/2014 9:06:36 AM

Motorola Solutions' Unleashes Its Most Rugged, Powerful Enterprise Mobile Computer Built on the Android™ Operating System
10/21/2014 8:36:38 AM

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FEATURED BRIEF

Introducing The Workforce-Intelligent Contact Center

Introducing The Workforce-Intelligent Contact Center™
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.

FEATURED DATASHEETS

Workforce Management in the Contact Center

inContact Analytics-Driven Quality (ADQ) Powered by Verint®
While monitoring, measuring, and managing agent performance and service quality remain a priority, many contact centers are doing more than traditional quality monitoring-they're using "voice of the customer" intelligence to drive better decisions on products, services, and processes. Analytics allow a more sophisticated and efficient look into a larger sample of data and help you answer WHY like never before.

Workforce Management in the Contact Center

inContact Workforce Optimization Brochure
inContact Workforce Optimization (WFO) is the first cloud workforce optimization solution. From interactions to staffing to learning retention and processes, inContact WFO can provide unprecedented visibility into performance, operations, and customer intelligence across your organization.

Workforce Management in the Contact Center

inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.

Workforce Management in the Contact Center

inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.

Workforce Management in the Contact Center

inContact Workforce Optimization Datasheet
inContact Workforce Optimization is a suite of cloudbased enterprise Workforce Optimization software and services that lets you perfect your customer service.

FEATURED WHITEPAPERS

Putting Workforce Optimization to Work

Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.

Putting Workforce Optimization to Work

Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.

FEATURED eBOOKS

Transforming the Customer Experience

Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.