» Call Center Workforce Optimization Industry News

Tech Council of Maryland Announces Winners of 2013 Tech Awards at Annual Dinner and Celebration
5/17/2013 7:30:03 AM

PPG introduces new color support program
5/17/2013 4:30:46 AM

NOVAtime Announces the NOVAtime 4000 Workforce Management SuiteApp for Netsuite's Cloud Computing Platform
5/17/2013 4:08:53 AM

Market Maker Surveillance Report. KO, MU, CSCO, MSFT, AGNC, FTR, Bullishly Biased Price Friction For Thursday, May 16th 2013
5/17/2013 4:08:52 AM

BUYINS.NET: Market Maker Surveillance Report. KO, MU, CSCO, MSFT, AGNC, FTR, Bullishly Biased Price Friction For Thursday, May 16th 2013
5/17/2013 3:52:28 AM

ClickSoftware Launches New Offering for Communications Service Providers
5/17/2013 1:08:53 AM

Contingent Workforce Managers to Meet at Ninth Annual VMS Professionals Conference
5/16/2013 5:22:02 PM

WEALTHMAKERS.COM Issues Bullish Research Reports on ROIC, SMMF, SOFO, SONS, TRNS, TTNP
5/16/2013 11:42:20 AM

WEALTHMAKERS.COM Issues Bearish Research Reports on ACCO, AMAT, AMKR, ASUR, CALD, CHDX
5/16/2013 11:42:20 AM

WEALTHMAKERS.COM Issues Bullish Research Reports on ACXM, AEHR, ATAI, ATVI, AXFN, B
5/16/2013 11:39:28 AM

Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence
5/16/2013 11:09:22 AM

The CRMXchange Virtual Contact Center Conference to be Held June 17 - 20
5/16/2013 11:09:18 AM

TRIAGELOGIC RENAMES OFFICE SOLUTION SOFTWARE TO MYTRIAGECHECKLIST(TM)
5/16/2013 10:08:52 AM

HCM COMPANIES TARGETING GROWING AND MID-SIZED BUSINESSES JOIN THE NETSUITE CLOUD
5/16/2013 8:43:27 AM

Big Lots Selects EmpowerWFM™ from Empower Software Solutions for Labor Scheduling and Time and Attendance
5/16/2013 8:30:22 AM

For BPM Software Leader Appian, 8x8 Virtual Office Hosted PBX Delivers Great Value in Reliability and Scalability
5/16/2013 8:15:03 AM

Sleep Nation, Inc. Announces New Service Offering
5/16/2013 8:09:10 AM

GILA LLC Selects Encryptics® for Secure Data Management as a Service
5/16/2013 8:05:03 AM

Pitney Bowes Agrees to Sell its UK and Republic of Ireland Management Services Business to Swiss Post
5/16/2013 8:00:09 AM

New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations
5/16/2013 7:09:01 AM

1Call Introduces Care Calls Scripts to Help Healthcare Organizations Reduce Readmits
5/16/2013 5:38:53 AM

FiRe Digitizing the Planet Event to Showcase Top Companies With New Technologies
5/15/2013 7:23:40 PM

SafeData by IntraNext Systems receives PCI certification
5/15/2013 6:38:51 PM

NEWave Brings Award-Winning Software Solutions to East Coast Gaming Congress
5/15/2013 3:07:55 PM

Microlog Announces Acquisition of NutraBev Holdings International, Inc. and Plan to Spin Out Software Business
5/15/2013 2:00:06 PM

Pro Staff Adds New Office in Richardson
5/15/2013 10:39:07 AM

Telax Hosts a TMCnet Cloud Contact Center Webinar
5/15/2013 10:39:01 AM

Buckinghamshire Healthcare NHS Trust implements Central Bureau with Kronos SMART e-Rostering and Reduces Incidence of Staff Sickness
5/15/2013 10:31:20 AM

Centerm to Showcase Cloud Clients at Citrix Synergy 2013
5/15/2013 10:09:22 AM

WorkForce Software Announces Significant Global Expansion and Strategic Acquisition
5/15/2013 10:00:12 AM

CallCopy Introduces Insight Performance Management Application
5/15/2013 9:09:50 AM

ViryaNet Named Innovator by Info-Tech Research Group in Field Service Automation Vendor Landscape Report
5/15/2013 9:00:19 AM

Verint Extends Voice of the Customer Analytics Leadership Position with Mobile, Enterprise Feedback Management Enhancements and Multichannel Unification
5/15/2013 8:30:11 AM

Accenture and Blue Assistance Sign Multi-Year Agreements to Provide Third Party Administration Services to the Italian Health Insurance Market
5/15/2013 8:18:50 AM

Protective Life Deploys iGO Drop Ticket to Streamline Agent Sales Process
5/15/2013 8:02:05 AM

PFSweb Announces Strategic Relationship with transcosmos and Receives $14.7 Million Equity Investment
5/15/2013 8:00:58 AM

LiveDeal Announces Financial Results for Three and Six Months Ended March 31, 2013
5/15/2013 7:39:04 AM

iTalk Signs Letter of Intent to Acquire Global Telecom Services Provider, Global Telelinks, Inc.
5/15/2013 7:09:26 AM

WEALTHMAKERS.COM Issues Bearish Research Reports on ACCO, AKRX, ASUR, CAT, CNTF, FLEX
5/15/2013 3:48:12 AM

WEALTHMAKERS.COM Issues Bullish Research Reports on ACXM, FFEX, HMN, IPAS, MENT, PPBI
5/15/2013 3:48:11 AM

OKI Enters the Brazilian ATM Market in Partnership with Itautec
5/15/2013 3:38:01 AM

UMB rethinking branch banking through pilot program
5/15/2013 3:09:01 AM

CIBT Education Group Inc. to Present at the Second Annual Marcum LLP MicroCap Conference
5/14/2013 8:52:02 PM

MESVision® launches website for members to use benefits online
5/14/2013 5:38:49 PM

Alorica Granted a CUSTOMER 2013 MVP Quality Award
5/14/2013 3:00:02 PM

WorkForce Software Announces Strong Sales Results, Multinational Growth in First Quarter
5/14/2013 2:00:05 PM

TMC and Enkata Announce 'Five Key Requirements to Eliminate Repeat Calls' Webinar
5/14/2013 1:15:09 PM

Spica launches Zone Access suite at IFSEC -- to provide access control to suit any design or layout requirements
5/14/2013 1:08:21 PM

DCR Workforce Named as Finalist in 2013 Stevie® Awards American Business Awards
5/14/2013 12:56:05 PM

Junction Solutions Named to Prestigious 2013 Supply & Demand Chain Executive 100
5/14/2013 12:10:05 PM

Tawuniya and Aetna Form Strategic Alliance
5/14/2013 11:58:03 AM

Epicor Magento Partnership Adds eCommerce to Product Lineup, Integrated Offering Supports Rich Omni-Channel Retailing
5/14/2013 11:00:07 AM

J.P. Fingado Selected as 2013 Bravo! Entrepreneur Award Winner
5/14/2013 11:00:01 AM

Envision Announces Desktop Data Capture, Which Provides a 360-Degree View of Back-Office and Front-Line Agent Activity
5/14/2013 10:09:31 AM

Pitney Bowes Software Invites Enterprises to Share SoLoMo Expectations in New Survey
5/14/2013 9:39:27 AM

Kronos Helps Government and Education Entities Control Labor Costs More Effectively With Workforce Analytics
5/14/2013 9:38:52 AM

Pitney Bowes Software Invites Enterprises to Share SoLoMo Expectations in New Survey; Consumer expectations driving organisations to more tightly integrate social, location and mobile technologies for more personal and relevant communications
5/14/2013 9:11:36 AM

CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award
5/14/2013 8:47:59 AM

Emergency professionals, state leaders want to change 911 funding
5/14/2013 8:39:27 AM

Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability
5/14/2013 8:30:23 AM

Mobile Monitoring Solution from Advanced Health & Care Using GENTAG NFC Cell Phones to be Deployed in the UK
5/14/2013 7:09:58 AM

Quebec Companies Honoured at 2013 Fuller Landau Family Business Awards
5/14/2013 7:09:35 AM

BRIEF: AT&T to fill 400 jobs in N.C. in 2013
5/14/2013 7:09:24 AM

TCN Live Chat Offers Customer Support in 5 Languages
5/14/2013 6:39:03 AM

Accenture and Blue Assistance Sign Multi-Year Agreements to Provide Third Party Administration Services to the Italian Health Insurance Market
5/14/2013 6:30:04 AM

ACXM, LWAY, SKX, JACK Expected To Be Up After Next Earnings Releases
5/14/2013 6:09:30 AM

MBND, SIGA, SAPE, FSI, CSCO, WYY Expected To Be Down After Next Earnings Releases
5/14/2013 6:08:56 AM

BUYINS.NET: ACXM, LWAY, SKX, JACK Expected To Be Up After Next Earnings Releases
5/14/2013 6:01:34 AM

BUYINS.NET: MBND, SIGA, SAPE, FSI, CSCO, WYY Expected To Be Down After Next Earnings Releases
5/14/2013 5:54:03 AM

OnviSource OnviCenter Solution Now Available through Avaya DevConnect Select Product Program
5/14/2013 5:38:45 AM

Released Today, Now Search for Vehicle Storage Nationwide from a Desktop or Mobile Device
5/14/2013 5:09:23 AM

GTM Teleshopping boosts agent productivity with the help of AMEYO
5/14/2013 4:43:24 AM

AMEYO facilitates business operations for Surevin
5/14/2013 4:43:23 AM

WorkForce Software to Sponsor Webinar on How Workforce Innovation Leads to Optimisation
5/14/2013 4:00:03 AM

TOA Technologies Showcasing Mobile Workforce Management Solutions at TM Forum
5/14/2013 1:10:00 AM

CML Properties Leverages Flowfinity Property Management Apps
5/14/2013 1:09:25 AM

USA Mobility Posts First Quarter Operating Results; Board Declares Regular Quarterly Dividend
5/14/2013 12:39:29 AM

The Chicago Symphony Orchestra Selects Evolve IP For Cloud Services
5/13/2013 6:08:57 PM

Notice Regarding Missing X-Rays for El Centro Regional Medical Center Patients
5/13/2013 4:14:02 PM

Kronos and SuccessFactors Partnership Helps Organizations Manage a Global Workforce in the Cloud
5/13/2013 12:00:31 PM

ENTEL selects I-NEW as mobile virtual network enabler
5/13/2013 10:08:54 AM

Alpheus Communications Extends Ethernet Services into Mexico Via New Relationship with Concessionaire Marcatel
5/13/2013 9:03:06 AM

Consumer Lead Generation Firm Triples Revenue in Under One Year With SafeSoft Solutions
5/13/2013 8:39:36 AM

Over half of all finance contractors move into the public sector
5/13/2013 8:09:25 AM

Promero Offers Industry's First Social Media Filtering ACD Solution for Call Center Software Platforms
5/13/2013 7:09:00 AM

Market Maker Surveillance Report. PFE, BAC, CSCO, INTC, MSFT, SUTNY, Highest Net Buy Volume With Lowest Price Friction For Friday, May 10th 2013
5/13/2013 4:39:03 AM

BUYINS.NET: Market Maker Surveillance Report. PFE, BAC, CSCO, INTC, MSFT, SUTNY, Highest Net Buy Volume With Lowest Price Friction For Friday, May 10th 2013
5/13/2013 4:19:29 AM

BenchmarkPortal Announces: TrialCard Contact Center Achieves Certification as a Center of Excellence
5/13/2013 3:38:50 AM

NetCracker Announces the Latest Release of Its Product, TOMS 9.0, at Management World 2013
5/13/2013 3:00:07 AM

Voice One Powered by the Call Center Corporation is Pleased to Offer Amazing New Features and Pricings
5/13/2013 2:38:52 AM

New Offering for Communications Service Providers Merges Innovation with Best Practices
5/13/2013 2:08:52 AM

HighJump Software Forms Strategic Partnership with Mainstreet Commerce
5/13/2013 12:08:56 AM

Connect First to Attend the 2013 ACCE Conference & Expo by ICMI to Showcase their Cloud Communication Solutions
5/10/2013 6:08:57 PM

FiRe Conference Names Attensity a FiRe 2013 FiReStarter
5/10/2013 2:09:00 PM

WEALTHMAKERS.COM Issues Bearish Research Reports on AGII, AKRX, AMAT, ASUR, BPOPN, CSL
5/10/2013 11:37:28 AM

Ware-Pak Still Adapting After 50 Years
5/10/2013 11:23:02 AM

BCE reports first quarter 2013 results
5/10/2013 5:24:10 AM

Spica to demonstrate its new access control architecture at IFSEC 2013
5/10/2013 5:24:00 AM

Miami-Dade Transit Expands their Trapeze Enterprise Solution with Operations Management Software
5/10/2013 5:23:48 AM

Voice One Announces Incredible Attendance for Its Text and Voice Messaging Webinar Series
5/10/2013 2:08:57 AM

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