» Call Center Workforce Optimization Industry News

Univita Health Appoints Brian Kelly as Chief Operating Officer
10/24/2014 2:36:23 PM

TMC Announces Call for Applications for the 2015 CUSTOMER Product of the Year Award
10/24/2014 10:19:01 AM

Duke Nuclear Integrates Learning and Compliance Into Corporate Culture With SumTotal Talent Expansion Applications
10/24/2014 5:17:42 AM

Turkcell Iletisim Hizmetleri : Third Quarter 2014 Results
10/23/2014 2:06:37 PM

SubscriberWise to Congress, President Obama: My credit is messed up because they didn't have good credit…
10/23/2014 2:06:32 PM

Duke Nuclear Integrates Learning and Compliance into Corporate Culture with SumTotal Talent Expansion Applications
10/23/2014 9:37:00 AM

World's Business Network Grows and Expands Capabilities
10/23/2014 9:06:29 AM

NICE Named Leader in Customer Interaction Analytics by Ovum
10/23/2014 8:22:48 AM

Agilysys Visual One™ PMS Boosts Guest Service at Palm Garden Hotel
10/23/2014 8:06:30 AM

AppDirect Named San Francisco Bay Area's Third Fastest-Growing Private Company
10/22/2014 1:06:34 PM

SAS(R) Visual Analytics' Path Analysis, Expanded Hadoop Support and High-Speed Data Loading Help Organizations See Better Results
10/22/2014 8:58:35 AM

Dell Helps Radboud University Gain Control of Provisioning and Access Governance, Cutting Enrollment Time by 50 Percent
10/22/2014 7:25:51 AM

Ask a CFO, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014 1:03:18 PM

CEO Marne Martin of ServicePower to Be Interviewed Live on Clear Channel -- iHeart Business Talk Radio -- October 22, 2014
10/21/2014 11:57:45 AM

Patricia Griffin, CEO of ICon Professional Services, Named to 2014 Staffing 100 List
10/21/2014 11:36:52 AM

Pitney Bowes Advances Long-Term Growth Strategy in Europe
10/21/2014 10:36:54 AM

Aja Cannafacturing Appoints New President and CEO; Proceeds With Charge! Energy Divestiture Plan
10/21/2014 9:37:55 AM

Gigwalk Enterprise Launches to Mend Retail Execution and Redefine How Field Teams are Mobilized by Brands
10/21/2014 9:37:46 AM

Dell Helps Radboud University Gain Control of Provisioning and Access Governance, Cutting Enrollment Time by 50 Percent
10/21/2014 9:36:50 AM

Insperity Launches OrgPlus RealTime Express
10/21/2014 9:36:47 AM

iBASEt to Discuss the Integration Needs of Quality and Workforce Management Systems at the Kaba Solutions User Group Conference 2014!
10/21/2014 9:36:31 AM

Ask a CFC, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/21/2014 9:27:51 AM

KANA Customers Stand Out for Achievements in Optimizing Customer Engagement
10/21/2014 9:06:40 AM

SAP and Ariba Transform Procurement in Middle East
10/21/2014 9:06:38 AM

Fleetmatics to Present at RBC Capital Markets Technology Conference
10/21/2014 9:06:36 AM

Motorola Solutions' Unleashes Its Most Rugged, Powerful Enterprise Mobile Computer Built on the Android™ Operating System
10/21/2014 8:36:38 AM

Leading Hospitals Gather at Spok's Annual Conference to Share Best Practices in Critical Communications
10/20/2014 1:36:33 PM

New U.S. Digital Government Innovation and Transformation Strategies Advisory Service Arms Government IT and Business Executives with Insight Needed to Succeed in Disruptive IT Age
10/20/2014 9:06:39 AM

Fleetmatics to Release Third Quarter Financial Results on October 29, 2014
10/20/2014 9:06:36 AM

Merkle Response Management Group Selected by the Muscular Dystrophy Association for Donation Processing
10/20/2014 8:36:34 AM

Bunchball Leaders and Fortune 2000 Customers Engage JiveWorld 2014 Attendees With Data-Driven Motivational Strategies
10/17/2014 2:54:10 PM

Kobil and Jacada Make Calls to Contact Center Secure and Frustration-Free
10/16/2014 11:37:02 AM

Top Healthcare Executives to Meet to Improve Patient Access
10/15/2014 11:06:56 AM

Frontier Communications Receives PURA Approval for Acquisition of AT&T Wireline Operations in Connecticut
10/15/2014 11:06:52 AM

Research and Markets: Global and China Earphone Industry Report 2013-2014
10/15/2014 10:37:09 AM

Avnet Opens CenterPoint Value-Added Services Center in Ohio
10/15/2014 10:36:50 AM

Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions
10/15/2014 9:37:31 AM

Grane RX Implementing Verint Workforce Optimization to Enhance Customer Experience and Pharmacy Operations
10/15/2014 9:37:29 AM

Global and China Earphone Industry Report 2013-2014
10/15/2014 9:21:00 AM

Leading North American Insurance Provider Extends Investment in Verint Customer Engagement Optimization Solution
10/15/2014 9:07:02 AM

8x8 Enhances Cloud Contact Center Solution with Social Customer Service Capabilities from Conversocial
10/15/2014 9:07:01 AM

Marchex Launches Mobile Advertising Measurement and Click-to-Call Breakthrough; Real-Time Call DNA Reveals Customer Insights Without Recording Phone Calls
10/15/2014 8:37:09 AM

Neopost to Present at Verint Seminar with the Directors' Club
10/15/2014 7:37:00 AM

Research and Markets: Customer Experience Management Market Outlook 2019 - VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics
10/15/2014 7:06:58 AM

Dell Software Solutions Help Coca-Cola Bottling Company United Migrate 1,100 Users to Office 365 in One Weekend
10/15/2014 6:36:55 AM

Customer Experience Management Market Outlook 2019 - VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics
10/15/2014 6:04:52 AM

Teradici and CounterPath Introduce Unified Communications for PCoIP Zero Clients in VMware DaaS and VDI Deployments
10/15/2014 5:53:02 AM

When Anti-Virus Software Is Not Enough: ACE Assembles Loss Mitigation Services, Gives Businesses Easy Access to Tools That Tackle Privacy and Cyber Risks
10/14/2014 4:37:06 PM

Dell Software Solutions Help Coca-Cola Bottling Company United Migrate 1,100 Users to Office 365 in One Weekend
10/14/2014 9:36:52 AM

UPDATE - Opower Announces Next Generation of Customer Engagement Platform, Opower 5.5: Flex
10/14/2014 9:33:06 AM

Dell Boomi Joins New Salesforce Analytics Cloud Ecosystem to Provide Enterprise-Ready Application Integration and Master Data Management in a Single-Platform Solution
10/14/2014 9:07:34 AM

Opower Announces Next Generation of Customer Engagement Platform, Opower 5.5: Flex
10/14/2014 8:59:05 AM

MEDIA ALERT: Melissa Data Highlights Global Data Quality for Data-Driven Marketers at DMA2014
10/14/2014 8:02:57 AM

New White Paper from Yankee Group Addresses Opportunity to Improve Customer Service via Mobile
10/14/2014 7:36:55 AM

BUYINS.NET: Market Maker Surveillance Report. AAPL, CSCO, MSFT, PSID, SGLB, FITX, Highest Net Sell Volume and Negative Price Friction For Monday, October 13th 2014
10/14/2014 4:42:45 AM

Teradici and CounterPath Introduce Unified Communications for PCoIP Zero Clients in VMware DaaS and VDI Deployments
10/14/2014 2:36:53 AM

AVST Spotlights New Enterprise-Class UC Applications at BroadSoft Connections
10/13/2014 9:58:03 AM

Dell Boomi Joins New Salesforce Analytics Cloud Ecosystem to Provide Enterprise-Ready Application Integration and Master Data Management in a Single-Platform Solution
10/13/2014 9:06:57 AM

Selligent Marks US Launch at Direct Marketing Association's DMA2014 Conference & Exhibition
10/13/2014 8:36:57 AM

BUYINS.NET: Market Maker Surveillance Report. AAPL, CSCO, INTC, YHOO, MSFT, FB, Highest Net Sell Volume and Negative Price Friction For Friday, October 10th 2014
10/13/2014 5:52:21 AM

U.S. Food and Drug Administration Approves Gilead's Harvoni® (Ledipasvir/Sofosbuvir), the First Once-Daily Single Tablet Regimen for the Treatment of Genotype 1 Chronic Hepatitis C
10/10/2014 2:36:39 PM

BP Law Group Announces New Firm Managing Partner
10/10/2014 2:06:39 PM

The Four Best Call Center Software Providers for 2014, Decided by Voip-Catalog.com
10/10/2014 12:44:56 PM

CEO to Congresswoman Waters, Congressman Gibbs, Senator Schumer, and Every Concerned Lawmaker and Citizen: Police Have Confirmed SSN Fraud and Identified Another Child Victim
10/10/2014 12:36:45 PM

NTT Group to Showcase Cloud Innovation and Industry Expertise at the World's Largest Vendor-Led Technology Gathering
10/10/2014 10:51:30 AM

IQNavigator Launches IQN Labs
10/10/2014 6:33:53 AM

McKesson Patient Relationship Solutions Identifies New Insights into Medication Adherence from Latest Patient Research
10/9/2014 5:36:46 PM

Notice of Appointments: Two New Directors Join Groupe Morneau's Sales Team
10/9/2014 3:25:58 PM

SAP Positioned as a Leader in SaaS Human Resource Management Systems Report
10/9/2014 10:37:10 AM

PlumChoice and Parks Associates Present Closing the IoT Gap with Specialized Tech Support
10/9/2014 10:36:53 AM

The Sierra-Cedar 2014-2015 HR Systems Survey White Paper, 17th Annual Edition Now Available
10/9/2014 9:57:53 AM

Cellular One of Northeast Arizona Continues Partnership with IDI Billing Solutions
10/9/2014 9:36:50 AM

BUYINS.NET: Market Maker Surveillance Report. BAC, AAPL, CSCO, INTC, FNMA, QQQ, Highest Net Buy Volume With Lowest Price Friction For Wednesday, October 8th 2014
10/9/2014 5:50:51 AM

IBM and Reflexis Tap the Power of Watson to Transform Retail
10/8/2014 5:06:46 PM

Scytl acquires Akira, a leading provider of workforce management software
10/8/2014 12:01:59 PM

TicketNetwork Hosts Job Fair for Call Center Associates
10/8/2014 9:38:05 AM

Pindrop Security CEO to Moderate Panel on Enterprise Fraud at Leading Financial Services Conference
10/8/2014 9:38:05 AM

Kronos Enhances Production Labor Tracking Solution for Manufacturers Across the Globe
10/8/2014 9:37:06 AM

Kronos Adds Grant and Project Tracking Solution for the Public Sector
10/8/2014 9:37:05 AM

Kronos Adds Professional Project Tracking for Organizations to Improve Client Service
10/8/2014 9:37:04 AM

Paychex Flex Delivers Streamlined Workforce Management through Innovative Technology and Flexible Choice of Service
10/8/2014 9:37:03 AM

Kronos Sets New Standard in Workforce Management for Small and Midsize Organizations with Latest Release of Workforce Ready
10/8/2014 9:36:50 AM

Fleetmatics Appoints Brian Norris Vice President of Investor Relations
10/8/2014 9:07:00 AM

Insperity Third Quarter Earnings Conference Call Monday, November 3
10/8/2014 9:06:54 AM

SAP Positioned as a Leader in SaaS Human Resource Management Systems Report
10/8/2014 8:57:00 AM

InstallerNet Partners with Wilson Electronics to Give Customers Direct Access to a Nationwide Installation Program For Cellular Signal Boosters
10/8/2014 8:37:39 AM

Transera Adds Call Center Management and Administration from within Salesforce™
10/8/2014 8:37:37 AM

AppDirect Powers the New ADP Marketplace and Drives Efficiencies for HR and Workforce Management
10/8/2014 8:36:45 AM

SmartHome Ventures and Crutchfield Announce Distribution Partnership
10/8/2014 6:59:27 AM

WorkForce Software Reveals Findings From Fifth Annual Workforce Management Trend Survey
10/8/2014 6:59:10 AM

BUYINS.NET: SE, EDS, CATM, GTLS, WWWW, ASPS Are Seasonally Ripe To Go Up In the Next Five Weeks
10/8/2014 4:33:23 AM

Global Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Outlook 2019
10/8/2014 3:38:00 AM

Ceridian Shows Dayforce Wear
10/7/2014 5:06:04 PM

Education at Work Inc. Opens First On-Campus Call Center
10/7/2014 11:07:02 AM

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections
10/7/2014 10:33:17 AM

Votacall Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award
10/7/2014 9:34:46 AM

SAP Positioned as a Leader in SaaS Human Resource Management Systems Report
10/7/2014 9:01:59 AM

Annual Allconnect Summit Features Experts' Insights into Evolving Energy Industry
10/6/2014 6:06:51 PM

Cross Country Healthcare Schedules Third Quarter 2014 Earnings Release and Conference Call
10/6/2014 5:06:52 PM

Companies Largely Unaware of Financial Risk of Independent Contractor Misclassification, Reveals ICon Survey Report
10/6/2014 3:06:57 PM

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