» Call Center Workforce Optimization Industry News

TMC Announces Recipients of the 2014 CUSTOMER Magazine TMC Labs Innovation Award
9/23/2014 2:32:31 PM

Arise Virtual Solutions Partners with Tory Johnson and Women for Hire to Bring Work-from-Home Opportunities to Women
9/23/2014 12:37:34 PM

Grant Victor Appoints Executive Vice President, Hires Director of Channel Management
9/23/2014 11:37:44 AM

API Healthcare Earns 'Highest Performer' Recognition from KLAS
9/23/2014 10:37:30 AM

Canon U.S.A. Unveils New Line of Wireless, Cloud Connected Inkjet Printers for Small and Home Office Users
9/23/2014 10:07:39 AM

iQor's Bethlehem Call Center Seeks 160 New Hires to Support Healthcare Client Growth
9/23/2014 9:37:59 AM

U.S. Department of Defense Approves Spok's Public Safety Solutions
9/23/2014 9:37:49 AM

Fay Servicing Selects TeleVoice's IVR Solutions to Enable Pay-By-Phone Capabilities for Borrowers
9/23/2014 9:37:46 AM

Dell Software Sweeps Systems Management Category in 2014 ABA/Stevie Awards
9/23/2014 9:08:06 AM

CACI Awarded $212 Million Blanket Purchase Agreement to Provide Desktop Support Services to U.S. Department of Homeland Security
9/23/2014 9:07:39 AM

Pitney Bowes Research Shows Half of Americans Plan to Shop Online Earlier for Holiday Gifts
9/23/2014 9:07:34 AM

Granada Corp Obtains PCI Certification Including Home Offices
9/23/2014 8:37:23 AM

iFiber Communications Selects GLDS for Billing, Customer Management, Provisioning and Customer Self-Care
9/23/2014 8:28:19 AM

Omni-Channel Retailing Driving Third-Party Logistics Opportunity, as Relationships with Shippers Thrive, Global Study Reveals
9/23/2014 8:18:54 AM

GLDS Signs the City of Longmont, Colorado for Billing, Customer Management, Provisioning and Workforce Management
9/23/2014 7:58:54 AM

Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface
9/23/2014 7:37:35 AM

Citi Launches Citi Mobile Challenge to Fuel Digital Innovation
9/22/2014 12:07:27 PM

Verint Helps Organizations Discover and Take Action on What Matters Most with New Engagement Analytics Solution
9/22/2014 9:38:04 AM

Sprint Aligns with San Antonio Hispanic Chamber and Restaurant and Builders Associations
9/22/2014 5:37:31 AM

BUYINS.NET: Market Maker Surveillance Report. CMCSA, CSCO, ESRX, GGP, NVDA, TPH, Bearishly Biased Price Friction For Friday, September 19th 2014
9/22/2014 3:58:35 AM

Omni-Channel Retailing Driving Third-Party Logistics Opportunity, as Relationships with Shippers Thrive, Global Study Reveals
9/22/2014 3:07:27 AM

Howe to Congress: The Nation's Children Want Your Help; Child Protection Bill Urgently Needed to Protect Social Security Numbers of Babies and Minor Children
9/21/2014 11:37:27 PM

Research and Markets: 2014 North American Mobile Enterprise Applications
9/19/2014 9:37:44 AM

Infosys and Huawei Announce Global Partnership to Offer Cloud, Big Data and Communication Solutions
9/19/2014 8:07:29 AM

2014 North American Mobile Enterprise Applications
9/19/2014 7:32:19 AM

Twilio Unlocks MMS for Developers and Businesses
9/18/2014 11:14:17 AM

Aspect Software's Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award
9/18/2014 9:58:28 AM

The Peak of Seasonal Employee Excellence: Whistler Blackcomb Discusses Attraction, Retention, and Motivation with The Workforce Institute at Kronos
9/18/2014 9:37:39 AM

TalkTalk Reduces Call Center Costs Dramatically by Creating a More Human Customer Service Conversation with Nuance
9/18/2014 8:37:38 AM

GUTHY-RENKER SELECTS NETSUITE FOR GLOBAL TRANSFORMATION OF ORDER MANAGEMENT
9/18/2014 8:07:59 AM

Research and Markets: Real-time Analytics: NOW Would Be Good
9/18/2014 8:07:53 AM

Farmers Restaurant Group Manages Expanding Workforce with Agilysys Software System
9/18/2014 7:37:42 AM

Infor Announces Excellence in Action Award Winners at Inforum 2014
9/18/2014 7:23:27 AM

BUYINS.NET: Market Maker Surveillance Report. NYNY, MOBI, EPIQ, YRCW, ROSG, HPJ, Winning Stocks With Lowest Price Friction For Wednesday, September 17th 2014
9/18/2014 4:26:21 AM

Verint Receives 'Product of the Year' by Grupo Padrao in Brazil; Company Recognized for Excellence in Driving Superior Customer Engagement
9/17/2014 8:40:31 AM

Infor Announces Excellence in Action Award Winners at Inforum 2014
9/17/2014 7:59:33 AM

CounterPath Reports First Quarter Fiscal 2015 Financial Results
9/17/2014 6:39:00 AM

GE Presents Industrial Internet Solutions for the Oil and Gas Industry
9/17/2014 6:38:50 AM

Dell and IDV Solutions Team to Deliver Enterprise-Class Global Risk Visualization with Integrated Communications to Help Organizations Take Action and Mitigate Risk
9/17/2014 6:38:49 AM

Bank of Israel-The first in the new series of banknotes-the NIS 50 denomination-enters circulation today
9/17/2014 5:52:44 AM

BUYINS.NET: Market Maker Surveillance Report. SIRI, MU, CSCO, INTC, QQQ, ZNGA, Highest Net Buy Volume With Lowest Price Friction For Tuesday, September 16th 2014
9/17/2014 4:15:52 AM

The Progressive Group of Insurance Companies Slated to Hire Nearly 1,000 People by End of Year
9/16/2014 4:07:43 PM

Pacific DataVision, Inc. Completes Equity Raise of $218 Million and Acquires Nationwide 900 MHz Licenses to Expand Its Business and Offer Two-way Radio Voice and Data Services
9/16/2014 1:07:50 PM

New York Relay Service Celebrates 25 Years and Receives Title IV Public Service Award for People with Disabilities
9/16/2014 12:37:48 PM

Verint Receives Product of the Year by Grupo Padrão in Brazil
9/16/2014 9:08:03 AM

Pindrop Security to Reveal the Latest Scams and Strategies in the Call Center
9/16/2014 8:59:08 AM

Replicon Recognized Again as One of the World's Top Software Companies
9/16/2014 8:59:06 AM

Agilysys Announces General Availability of WMx v6.0
9/16/2014 7:37:45 AM

BUYINS.NET: Market Maker Surveillance Report. SIRI, MU, CSCO, INTC, BX, VMW, Bearishly Biased Price Friction For Monday, September 15th 2014
9/16/2014 6:29:43 AM

hybris software to Boost Global B2B Commerce Capabilities for 3M; hybris Commerce Suite gives 3M the ability to scale its commerce capabilities to expanded global markets and new business opportunities
9/16/2014 5:53:31 AM

Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market
9/16/2014 5:53:20 AM

Empower Software Solutions Hosts Record Crowd at EmpowerFocus 2014
9/15/2014 9:38:27 AM

Kronos Customers Rapidly Adopting Mobile Hiring Solution
9/15/2014 9:38:15 AM

Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface
9/15/2014 9:38:05 AM

Benetech Integrates SaaShr Solutions into its Small and Midsized Businesses Benefits Portal
9/15/2014 9:37:56 AM

Romania joins the Deutsche Telekom brand
9/15/2014 9:05:28 AM

BICYCLE INDUSTRY INNOVATORS ACCELERATE WITH NETSUITE
9/15/2014 9:05:18 AM

Horizon Healthcare Services, Inc. Uses ACI Worldwide's Bill Payment Solutions to Support Digital Usage Growth
9/15/2014 8:37:48 AM

Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market
9/15/2014 7:37:45 AM

ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014; Live Demo of Speech Analytics for Exhibition Visitors
9/15/2014 6:47:30 AM

Research and Markets: Global Call Centers (In-House & Outsourced) Market Business Report 2014-2020
9/15/2014 6:37:54 AM

BUYINS.NET: Market Maker Surveillance Report. PFE, QCOM, CSCO, MSFT, ORCL, AMD, Highest Net Sell Volume and Negative Price Friction For Friday, September 12th 2014
9/15/2014 3:57:54 AM

Ex Steals from Mom and Child While Attempting to Defraud Operator; SubscriberWise: Child Exploitation, Identity Theft, SSN Fraud, and Pilfering of Cable by Deception
9/13/2014 5:07:48 PM

Volt Information Sciences Reports Fiscal Third Quarter Results
9/12/2014 8:38:02 AM

BUYINS.NET: Market Maker Surveillance Report. BAC, BK, AAPL, CSCO, MSFT, ENZR, Highest Net Buy Volume With Lowest Price Friction For Thursday, September 11th 2014
9/12/2014 5:14:50 AM

BUYINS.NET: Market Maker Surveillance Report. KO, UN, AA, GFI, WWWW, OREX, Highest Net Sell Volume and Negative Price Friction For Thursday, September 11th 2014
9/12/2014 5:12:01 AM

Quadrant Software Introduces Business i™ for IBM i Business Intelligence
9/11/2014 1:36:58 PM

Morneau Shepell provides 1 in 3 CO-OP enrollees with Plan Administration Solutions and Support
9/11/2014 11:06:57 AM

Mobility Sector Fuels iQor's Philippines Expansion in Dasmariñas, Cavite
9/11/2014 9:37:23 AM

Oracle Utilities Work and Asset Management 1.9.1.2 Helps Utilities Improve Work Planning and Asset Maintenance Assessment Processes
9/11/2014 7:11:16 AM

Youngevity International (YGYI) Invests in Capital Improvements at Global Headquarters; Youngevity Expands Operations, Production Capabilities and Shipping Capacity
9/11/2014 6:10:30 AM

BUYINS.NET: Market Maker Surveillance Report. PFE, BAC, GE, RAD, WFC, CSCO, Bullishly Biased Price Friction For Wednesday, September 10th 2014
9/11/2014 4:23:46 AM

Snowsound® USA Introduces Acoustic Panels
9/11/2014 2:36:55 AM

Apigee Extends the Power of Predictive Analytics to All Developers
9/10/2014 11:57:30 AM

Kronos Launches Workforce Forecasting Solution for Predictive Scheduling in Healthcare
9/10/2014 9:37:05 AM

FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact Centers
9/10/2014 8:37:41 AM

Global Retail Analytics Market Forecasts and Opportunities, 2019 - Business Function & Solutions
9/10/2014 4:33:00 AM

BUYINS.NET: Market Maker Surveillance Report. BAC, CSCO, INTC, YHOO, NIHD, LQMT, Highest Net Sell Volume and Negative Price Friction For Tuesday, September 9th 2014
9/10/2014 3:43:32 AM

Five Business VoIP Solutions That Are the Most Affordable of 2014, Decided by VirtualPBXPhoneSystems.com
9/9/2014 3:33:09 PM

Twilio CEO Jeff Lawson Elected to the CTIA Board of Directors
9/9/2014 2:57:37 PM

Aspect Software Fills the Skies With Cloud-Based Contact Center Deployment Solution
9/9/2014 9:57:44 AM

3CLogic's Next-generation Cloud Contact Center Technology Excels In Benchmark Testing
9/9/2014 8:37:48 AM

Youngevity International (YGYI) Invests in Capital Improvements at Global Headquarters
9/9/2014 8:37:19 AM

Oracle Utilities Work and Asset Management 1.9.1.2 Helps Utilities Improve Work Planning and Asset Maintenance Assessment Processes
9/9/2014 7:58:09 AM

AGNITiO: Advantages of Voice iD for Mobile Device Authentication Explored in Goode Intelligence Report
9/8/2014 2:21:59 PM

Pitney Bowes and the Swedish Post and Telecom Authority Create Mobile App to Help Improve Accessibility for Disabled People Through Crowdsourcing
9/8/2014 10:07:17 AM

Insperity and UnitedHealthcare Extend Contract Through 2017
9/8/2014 8:37:14 AM

Customers Reward AppDynamics With a Stellar Net Promoter Score of 84
9/8/2014 7:58:13 AM

Eaton Launches New Line of Medium Duty Dual Clutch Transmissions with Industry-Leading Fuel Efficiency, Performance and Driveability Features
9/5/2014 6:42:02 AM

BUYINS.NET: Market Maker Surveillance Report. PFE, TWX, CSCO, MDT, DEPO, QQQ, Bearishly Biased Price Friction For Thursday, September 4th 2014
9/5/2014 4:08:02 AM

Michigan Department of Agriculture and Rural Development Selects Accela Civic Platform
9/4/2014 5:37:18 PM

BUYINS.NET: NSH, JOBS, EMB, ITE, RJA, MFG Are Seasonally Ripe To Go Down In the Next Five Weeks
9/4/2014 11:05:43 AM

BUYINS.NET: CBLI, EDU, CLR, LL, CEVA, MSFG Are Seasonally Ripe To Go Up In the Next Five Weeks
9/4/2014 10:51:03 AM

BUYINS.NET: Market Maker Surveillance Report. PFE, GE, CSCO, VZ, MSFT, CBS, Bearishly Biased Price Friction For Tuesday, September 2nd 2014
9/4/2014 10:45:41 AM

BUYINS.NET: CPLA, SUSS, WWWW, ZIOP, LQDT, QTEC Are Seasonally Ripe To Go Up In the Next Five Weeks
9/4/2014 10:26:09 AM

Genesys Removes All Barriers to Upgrading Outdated Call Centers
9/4/2014 8:37:40 AM

The Top Call Center Software Providers With the Highest Ratings, Determined by Voxilla.com
9/3/2014 7:09:31 PM

Riskonnect Continues Rapid Growth and Expansion of Risk Management Market; Comments on Aon eSolutions' Divestiture
9/3/2014 6:07:14 PM

FirstNet-related Tactical LTE Communications System at Urban Shield Exercise
9/3/2014 2:07:14 PM

SumTotal Announces Results for First Half of 2014; Achieves 89 Percent Growth in New Customer Cloud Bookings
9/3/2014 10:07:31 AM

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