» Call Center Workforce Optimization Industry News

Research and Markets: Indonesia Call Center and CRM Market Forecast: 2014 - 2018
8/22/2014 9:07:53 AM

Indonesia Call Center and CRM Market Forecast: 2014 - 2018
8/22/2014 6:31:04 AM

Bullfrog Power and Payworks launch environmental partnership in Winnipeg
8/22/2014 4:21:19 AM

Skillsoft Announces Agreement to Acquire SumTotal Systems
8/21/2014 10:37:55 AM

Saint Agnes Hospital Supports Growth and Efficiency With Spok Clinical Alerting and Secure Texting
8/21/2014 9:38:01 AM

Sitel to Hire 250 in San Angelo, Texas Customer Experience Center
8/21/2014 9:37:49 AM

Verint Recognized for Leadership in Customer Engagement, Workforce Optimization and Product Innovation
8/21/2014 9:07:49 AM

New Labor Contract Reached Between Frontier Communications and International Brotherhood of Electrical Workers Covering 1,000 Employees in Washington, Oregon, California and Nevada
8/20/2014 4:07:52 PM

Effex Management Solutions Recognized by Staffing Industry Analysts as One of 2014's Fastest Growing Staffing Companies
8/20/2014 1:59:22 PM

Research and Markets: Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Technologies, Touch Points, Adoption Trends, Market Size & Forecasts 2014-2019
8/20/2014 12:08:02 PM

MWV introduces Avive®, a software-based pharmacy system with proven benefits across patient, payer and provider needs
8/20/2014 9:07:59 AM

City of Hamilton Creates Unified Technology Environment With Infor
8/20/2014 8:58:37 AM

New Dell Software Foglight for Virtualization delivers change analytics, capacity planning, and vSwitch support for unmatched control in heterogeneous virtual environments
8/20/2014 8:08:11 AM

Energy Provider Cuts Provisioning Workload by 50 Percent with Dell One Identity Manager
8/20/2014 7:29:20 AM

Komutel Multimedia Kontact Solution Now Rated Avaya Compliant
8/19/2014 10:13:45 AM

New Dell Software Foglight for Virtualization Delivers Change Analytics, Capacity Planning, and vSwitch Support for Unmatched Control in Heterogeneous Virtual Environments
8/19/2014 9:37:55 AM

Golden Nugget Lake Charles Chooses Comprehensive Agilysys Suite to Optimize Efficiency, Deliver a Memorable Guest Experience
8/19/2014 8:07:54 AM

TITLE Boxing® to Enter Retail Space Following Robust Product Sales in Fitness Clubs
8/15/2014 11:38:09 AM

The Call Center Software Providers That Provide the Most Support for Agents, Ranked by Voxilla.com
8/14/2014 6:49:05 PM

NexTalk® Announces Deployment of Servers in Toronto, Enabling Comprehensive Communication Services for the Deaf and Hard of Hearing in Canada
8/14/2014 2:38:07 PM

Arise Virtual Solutions Expansion Leads to 7,500 Flexible Work-From-Home Opportunities
8/14/2014 11:08:07 AM

Small Businesses See Economic Rebound But Move Cautiously, According to Insperity Survey
8/14/2014 9:38:10 AM

Lattice Announces Second Quarter 2014 Financial Results
8/14/2014 7:58:51 AM

Markets and Markets : Customer Experience Management Market worth $8.39 Billion by 2019
8/14/2014 6:06:52 AM

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families
8/13/2014 3:38:08 PM

New Sprint Business Brand Boldly Embraces a New Work Style
8/13/2014 12:08:07 PM

Dell Recognized as a Leader in Gartner 2014 Magic Quadrant for Unified Threat Management (UTM)
8/13/2014 11:38:23 AM

Web.com Selects Simplify Commerce as Their Payment Provider of Choice
8/13/2014 10:08:11 AM

CorvisaCloud Hires James Noah as EVP of Sales
8/13/2014 8:58:34 AM

Dell Launches New Backup and Disaster Recovery Suite Giving Customers Access to Entire Data Protection Portfolio with a Single Capacity-based License
8/13/2014 4:54:49 AM

Quattro Telematics joins Skyguard Business Associate Programme
8/13/2014 4:54:34 AM

inthinc Announces Texas Court Grants Temporary Restraining Order Against Mix Telematics North America, Inc. in Unfair Competition Lawsuit
8/12/2014 7:00:57 PM

Aspect Software Sets Date for Q2 2014 Earnings Conference Call
8/12/2014 2:28:16 PM

X Train Holdings (OTCQB: XTRN) -- Elects Ron Batory to X Train Board of Directors
8/12/2014 1:12:09 PM

Terafina Launches Its Solution on Salesforce1 AppExchange, the World's Leading Business Apps Marketplace
8/12/2014 10:58:15 AM

Apella Group helps Nutrisystem Achieve Lower Telecom Costs While Also Serving as a Trusted Technology Advisor
8/12/2014 10:38:10 AM

Aspect Software Customer Dialog Direct Increases Agent Efficiency With Aspect Workforce Management
8/12/2014 9:58:35 AM

WorkForce Software Reports 108 Percent Rise in SaaS Bookings, Strong Performance Through First Half of 2014
8/12/2014 9:58:31 AM

Pioneer Metal Deploys Kronos in the Cloud to Manage Rapid Expansion
8/12/2014 9:38:27 AM

Dell Launches New Backup and Disaster Recovery Suite Giving Customers Access to Entire Data Protection Portfolio with a Single Capacity-based License
8/12/2014 9:38:10 AM

SUNY Cobleskill Auxiliary Services Implements Agilysys Solutions to Improve Operations, Enhance Guest Service
8/12/2014 8:08:14 AM

ClickBank® Delivers Rapid Growth in Lifestyle Category
8/12/2014 12:38:12 AM

NCR Silver™ Provides Small Businesses Around-the-Clock Support with Domestic Call Center
8/11/2014 8:38:36 AM

SecureKey's briidge.net Connect Service Upgraded, Now Able to Anchor Digital IDs in More than 3 Billion Consumer Devices for Strong Dynamic Authentication
8/11/2014 8:38:23 AM

Fleetmatics to Present at the Pacific Crest Global Technology Leadership Forum
8/7/2014 4:38:48 PM

Bullhorn Acquires The Code Works Inc. to Power Cloud-Based Data Integration and Intelligence
8/7/2014 2:08:23 PM

Research and Markets: 2013 World Contact Center Workforce Management Systems Market: Aspect, NICE-IEX, and Verint Systems Control 72% of the Total Market
8/7/2014 10:08:31 AM

PHS Boosts Productivity, Improves Customer Service and Aims to Save £2m a Year on Fuel Costs with IFS Mobile Workforce Management
8/7/2014 9:39:00 AM

Verint Honors 2014 Channel Partners with Mid-Market Enterprise and Public Safety Partner of the Year Awards
8/7/2014 9:08:24 AM

Agilysys Reports Fiscal 2015 First Quarter Revenue of $23.7 Million
8/7/2014 8:08:27 AM

PhotoMedex Reports Second Quarter Financial Results
8/7/2014 8:08:24 AM

CyrusOne to House First-Ever Colocated 911-Dispatch Center
8/7/2014 7:38:25 AM

Cross Country Healthcare Announces Second Quarter 2014 Financial Results
8/6/2014 9:40:06 PM

Fleetmatics Announces Second Quarter 2014 Financial Results
8/6/2014 4:38:49 PM

High-Five! Jellyvision's ALEX(R) Helps Adobe Reduce Tax Liability by $4.7 Million
8/6/2014 10:13:21 AM

Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms
8/6/2014 9:08:33 AM

Rapt Media Raises $3.1M in Venture Funding, Introduces Video-Powered Marketing Automation With New Eloqua Integration
8/6/2014 7:29:21 AM

SaaShr to Showcase Success Beyond Payroll at the 2014 IPPA Annual Conference
8/6/2014 7:08:27 AM

Voltage SecureData z/Protect Provides Reliable, Standards-Based Protection of Sensitive Data on IBM Mainframes
8/6/2014 7:04:59 AM

Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi
8/6/2014 5:00:46 AM

New Trends in Workforce Solutions Drive Increasing Use of Cloud-Based Software Services and Other Innovative Approaches
8/6/2014 4:59:45 AM

Rosetta Stone Inc. Reports Second Quarter 2014 Results
8/5/2014 4:38:31 PM

Comcast Offers up to Six Months of Complimentary Internet Service and Amnesty Program for Low-Income Families in Colorado and across the U.S.
8/5/2014 4:08:42 PM

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families in New Mexico and across the U.S.
8/5/2014 3:08:31 PM

Michigan Office of Child Support Deploys Genesys Solution to Leave No Families Behind
8/5/2014 12:38:30 PM

Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support
8/5/2014 9:28:30 AM

PatientFocus Enters into Agreement with Medical Supply Company Verus Healthcare
8/5/2014 9:08:29 AM

Genesys Takes Application Integration and Master Data Management to the Cloud with NetSuite and Dell Boomi
8/5/2014 8:38:31 AM

Reflexis Chooses IBM Cloud Infrastructure To Power Retail Cloud Offering
8/5/2014 5:26:17 AM

Acxiom Announces First Quarter Results
8/4/2014 4:39:10 PM

The IP-PBX Phone System Providers That Are Great for Offices, Announced by Voip-Catalog.com
8/4/2014 3:47:27 PM

Comcast Offers up to Six Months of Complimentary Internet Service and an Amnesty Program for Low-Income Families
8/4/2014 11:08:41 AM

SaaShr to Showcase Success Beyond Payroll at the 2014 IPPA Annual Conference
8/4/2014 10:08:35 AM

Spok Offers 9-1-1 Call Centers Solutions to Address Next-Generation Initiatives
8/4/2014 9:38:45 AM

Avtec's Expanded Logging Recorder Compatibility Testing Program Validates Integration for IP Dispatch Environments
8/4/2014 5:58:27 AM

Network USA Selects M4 Solutions for Visual Operations Management
8/4/2014 5:17:08 AM

Insperity Announces Second Quarter Results
8/1/2014 8:38:44 AM

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center
8/1/2014 6:47:58 AM

Aspect Software Named 2014 Stratus Award Finalist for Cloud Innovation
7/31/2014 9:58:41 AM

OSF Global Services and eSkill Deliver Groundbreaking Skills Testing Application
7/31/2014 8:52:45 AM

Nuance and Huawei Answer the Call for China Mobile Jiangsu, Delivering a More Engaging Customer Experience with Speech and Natural Language in the Call Center
7/31/2014 8:38:47 AM

eGain to acquire Exony to add contact center management and voice analytics
7/31/2014 4:19:17 AM

Spok Reports Second Quarter Operating Results; Board Declares Regular Quarterly Dividend
7/30/2014 4:39:09 PM

OrderDynamics Cited as a Contender in Independent Research Firm's Report on Omnichannel Order Management
7/30/2014 1:38:52 PM

Medican Enters into Letter of Intent to Restructure Its Proposed Acquisition of Canadian Medical Marijuana Business
7/30/2014 12:38:50 PM

Looksery Puts a Fresh Face on Customer Service to Give Call Centers Enhanced Face-to-Face Support
7/30/2014 8:59:37 AM

eGain to Acquire Exony to Add Contact Center Management and Voice Analytics
7/30/2014 8:35:42 AM

eGain To Acquire Exony To Add Contact Center Management And Voice Analytics; Joint Solution Takes The Effort Out Of Implementing Omnichannel
7/30/2014 7:41:08 AM

Allegion provides biometric access control system at Queen Elizabeth Olympic Park in London
7/30/2014 7:39:03 AM

NETSUITE ANNOUNCES NEW CUSTOMER WINS IN PET PRODUCTS INDUSTRY
7/30/2014 7:39:00 AM

Sonus Networks Reports 2014 Second Quarter Results
7/30/2014 7:38:54 AM

Pitney Bowes Announces Second Quarter 2014 Results
7/30/2014 7:38:47 AM

G4S Technology and ENTERTECH SYSTEMS Partner to Provide UK Enterprise-level Integrated Biometric Security Solutions with Suprema Technology
7/30/2014 4:50:33 AM

GPS Tracking Devices to Break $3.5 Billion in 2019, Says ABI Research
7/29/2014 10:08:56 AM

State of Delaware Selects WorkForce Software to Consolidate Key Workforce Management Functions
7/29/2014 9:58:48 AM

Grande Communications Extends Relationship with CSG
7/29/2014 9:38:49 AM

Knoa Software Raises $5.1 Million in Series B Funding; Strengthens Management Team with Key Executives
7/29/2014 8:39:09 AM

Effex Management Solutions Ranks on the SIA's 2014 List of Largest US Staffing Companies
7/28/2014 8:43:37 AM

Giggle Fiber Chooses GLDS' Best-of-Suite Billing and Provisioning Solutions to Power FTTH, VoIP and Internet Services
7/28/2014 7:28:37 AM

Markets and Markets : Location Analytics Market worth $11.84 Billion by 2019
7/28/2014 6:11:49 AM

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