» Call Center Workforce Optimization Industry News

WorkForce Software Receives a Majority Investment From Insight Venture Partners
4/23/2014 9:58:56 AM

Dell Boomi AtomSphere Takes Adaptive Approach to Application Integration
4/23/2014 6:59:25 AM

OpenSpan Executive to Present at CCNG's Phoenix and Columbus Events
4/22/2014 2:41:24 PM

Dell Boomi AtomSphere Takes Adaptive Approach to Application Integration Accelerating Customer Time to Value
4/22/2014 10:41:20 AM

PetSafe(R) Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities
4/22/2014 9:58:58 AM

Euclides Technologies Will Exhibit at the IBM Maximo Utility Working Group in May
4/22/2014 9:42:55 AM

Celent-Tom Scales Joins Celent as Research Director
4/22/2014 6:59:09 AM

SmartVoice Conference Welcomes ColdSmoke as Diamond Sponsor
4/21/2014 2:42:30 PM

TransPerfect Expands Call Center Capabilities with Second Tempe Location
4/21/2014 9:41:35 AM

The Workforce Institute at Kronos Explores Mobile HR
4/21/2014 9:41:25 AM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/21/2014 4:41:26 AM

AIS's Design for Manufacturability Services for Open, Mobile HMI Tablet Combined with Intel® Atom™ Bay Trail & Windows Embedded 8 Offers Powerful Visualization
4/21/2014 3:41:22 AM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/18/2014 3:19:13 AM

CUSTOMER Magazine Announces
4/17/2014 2:29:48 PM

CUSTOMER Magazine Names 2014 CRM Excellence Award Winners
4/17/2014 1:43:56 PM

NEWave(R) Brings Award-Winning Compliance Solutions to Southern Gaming Summit
4/17/2014 1:23:11 PM

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/17/2014 11:10:20 AM

ASC kicks off its 50th anniversary year with new achievements and continued excellence
4/17/2014 7:32:01 AM

The Top 3 Call Center Software Providers of 2014, Ranked by Voip-Catalog.com
4/16/2014 5:04:09 PM

I-CAR® Announces Limited-Time Promotion on Intro to Collision Repair Series Training Bundles
4/16/2014 1:30:31 PM

Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations
4/16/2014 9:00:22 AM

Konica Minolta Acquires Pitney Bowes Canada's Document Imaging Solutions Business
4/16/2014 8:43:55 AM

Konica Minolta Acquires Pitney Bowes Canada's Document Imaging Solutions Business
4/16/2014 8:43:55 AM

IQNavigator Expands Executive Management Team to Lead International Expansion, Software Development and Professional Services
4/16/2014 5:12:31 AM

Pitney Bowes Partners with INRIX to Help Drivers Save Time, Fuel and Money with Advanced Location Intelligence
4/16/2014 5:12:28 AM

Fleetmatics to Report First Quarter 2014 Financial Results
4/15/2014 5:00:26 PM

The American Worker Plans Introduces The BeneStream Solution: the First Employer-Sponsored Medicaid Carve-Out Program
4/15/2014 11:00:22 AM

CO-OP Financial Services Announces Agreement on Visa EMV Common Debit Solution
4/15/2014 9:30:59 AM

Pitney Bowes Partners with INRIX to Help Drivers Save Time, Fuel and Money with Advanced Location Intelligence
4/15/2014 9:30:33 AM

NetSapiens and Ayersville Lead IOC Evolution
4/15/2014 9:00:34 AM

Community Workforce Management to Showcase Mobile App at SWPP Annual Conference April 15-17, 2014
4/14/2014 12:30:25 PM

Kronos Completes Recapitalization; Adds World-Class Investors at $4.5 Billion Enterprise Valuation
4/14/2014 11:30:29 AM

Samsung Electronics America Names Rajiv Mehta Senior Vice President Of Customer Service Division
4/14/2014 10:30:31 AM

Pitney Bowes to Host Conference Call and Webcast of First Quarter 2014 Financial Results and to Hold an Analyst Day
4/14/2014 9:30:39 AM

Timothy Bates Joins HomeCare Connect as Vice President of Operations
4/14/2014 7:00:32 AM

ASC Expands Executive Board
4/11/2014 5:47:08 AM

NYCM Insurance Celebrates 115 Years of Service
4/10/2014 5:30:33 PM

Nucleus Research Value Matrix Finds Competition Intensifying for Human Capital Management Vendors as they Race to Deliver Integrated, 'End-to-End' HCM Platforms
4/10/2014 1:30:38 PM

SecurityCoverage Selects Pie Digital's TotalTechHero and NetHero Applications as Key Components of its Connected Home Offering
4/10/2014 11:30:52 AM

Pitney Bowes Accelerator to Incubate Start-Ups in India
4/10/2014 5:45:14 AM

Frost & Sullivan: Emergence of Smart Manufacturing will Drive Demand for M2M Communication Telcos expected to play an important role in ensuring a fully connected plant floor
4/10/2014 4:07:19 AM

Sysomos and Clarabridge Join Forces to Deliver Powerful Multi-Channel Customer Analytics
4/9/2014 2:25:04 PM

WorkForce Software to Discuss Best Practices for Self-Service Scheduling in HR.com Webcast
4/9/2014 10:31:13 AM

Pitney Bowes Accelerator to Incubate Start-Ups in India
4/9/2014 8:54:26 AM

New Zealand Post Increases the Value of Mail with Pitney Bowes Technology
4/9/2014 8:30:55 AM

Resorts World Bimini Selects Agilysys Solution Suite
4/9/2014 8:00:39 AM

Mid-Atlantic Broadband Delivers Multi-Terabit Capacity Across Live Network in Southern Virginia
4/9/2014 7:59:16 AM

Kronos Survey Finds Employee Fatigue Can Cost Energy Companies Millions Annually; Night Shifts Not the Leading Cause of Fatigue
4/8/2014 9:30:47 AM

Dell Software Delivers Enhanced Backup, Replication and Recovery Capabilities with Latest Release of AppAssure
4/8/2014 9:30:42 AM

Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite
4/8/2014 9:01:01 AM

Pitney Bowes Accelerator to Incubate Start-Ups in India
4/8/2014 8:31:20 AM

Randolph Telephone Selects M4 Solutions for Visual Operations Management
4/8/2014 8:14:25 AM

AICPA, NASBA and Prometric Announce 10th Anniversary of Computerized CPA Examination
4/8/2014 8:08:46 AM

Insperity First Quarter Earnings Conference Call Friday, May 2
4/7/2014 3:30:45 PM

Alorica Expands Global Presence with New Location in Honduras, Hiring Now
4/7/2014 10:30:45 AM

Kronos Adds Callaway Golf Company as Global and Mobile Cloud Customer
4/7/2014 9:30:50 AM

The Leading Call Center Software Providers of the Year, Announced by VoipReview.org
4/4/2014 5:29:22 PM

AICPA, NASBA and Prometric Announce 10th Anniversary of Computerized CPA Examination
4/4/2014 3:30:47 PM

MarketersMedia.com: Price per Head Launches Weekly Article Series for Agents
4/4/2014 4:05:39 AM

The Best Call Center Software Providers of 2014, Ranked by VoipMechanic.com
4/3/2014 5:58:15 PM

United Recovery Systems Announces Acquisition of Array Services Group
4/3/2014 3:30:47 PM

Center Partners Selects FrontRange's HEAT Hybrid ITSM Platform
4/3/2014 11:30:52 AM

Aspect Software Introduces Integrated Voice Solutions Into Its North America Channel Partner Program
4/3/2014 9:59:21 AM

DCR Workforce Named SIIA Software CODiE Award Finalist for Best Cloud Application Service
4/3/2014 9:31:18 AM

ViryaNet to Host 8th Annual Customer Conference in New Orleans
4/3/2014 9:30:44 AM

SAP to Acquire Fieldglass, the Global Cloud Technology Leader in Contingent Workforce Management
4/3/2014 7:54:57 AM

SoMedia Introduces SoMedia Direct with Web.com
4/3/2014 4:30:43 AM

E Source Launches JourneyHub
4/2/2014 2:58:55 PM

NYCM Insurance Wins Gold Stevie Award Customer Service Department of the Year
4/2/2014 11:00:45 AM

Kronos Announces Thanks to a Teacher Contest
4/2/2014 9:31:11 AM

Avoka: 95% of Application Forms in Financial Services Are Not Omni-Channel 2.0-Ready & Deliver a Broken Customer Transaction Experience
4/2/2014 9:30:46 AM

Saudi Arabia's Bank Albilad Implements FIS Switch as Part of Major Payments Expansion
4/2/2014 9:00:58 AM

Cisco Expands Connected Safety and Security Solutions With Analytics and Open Platform Applications
4/2/2014 8:11:26 AM

KBank introduces 'Tomorrow Comes Today' a mission to reinforce its leadership in the digital banking industry
4/2/2014 6:19:43 AM

Columbus Establishes Regional Centres of Excellence
4/1/2014 5:59:07 PM

The Top 3 Call Center Software Providers of 2014, According to MyVoipProvider.com
4/1/2014 5:30:50 PM

The Best Call Center Software Providers for 2014, Announced by Voxilla.com
4/1/2014 1:44:21 PM

Cisco Expands Connected Safety and Security Solutions With Analytics and Open Platform Applications; Cisco Application Enablement Framework Supports Intelligent Integration for Video Surveillance, IP Cameras, and Incident Response
4/1/2014 12:05:18 PM

North American Leader ADF Selects Vision Net for Voice and Internet Solution
4/1/2014 9:31:00 AM

Cisco Expands Connected Safety and Security Solutions With Analytics and Open Platform Applications
4/1/2014 8:31:51 AM

Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution
4/1/2014 7:30:47 AM

Central Scott Telephone Selects M4 Solutions for Visual Operations Management
4/1/2014 5:19:33 AM

Noble Systems Receives Most Amazing Award
4/1/2014 12:01:19 AM

Agilysys Sells Majority of the United Kingdom Business and Enters Into Multi-Year EMEA Market Distribution Agreement
3/31/2014 5:00:53 PM

The Workforce Institute At Kronos Explores How to Make Data Small
3/31/2014 10:30:57 AM

SaaShr Announces Referral Program for Benefits Industry
3/31/2014 9:30:56 AM

Zultys IP Phone System Receives 2013 Unified Communications Excellence Award for Innovation
3/31/2014 8:59:24 AM

Lattice Announces Fiscal Year 2013 Financial Results
3/31/2014 8:44:06 AM

Celcom Transforms Its Customer Experience With Industry Leading Oracle Communications Suite
3/31/2014 7:59:35 AM

Alaska Airlines Continues Growth in Seattle With Albuquerque and Baltimore Service; Expansion marks fifth new city for carrier from its hometown hub since December
3/31/2014 6:32:44 AM

IQNavigator Provides Progress Update on Integration of ProcureStaff Technologies Acquisition
3/28/2014 8:37:35 AM

Oracle Talent Management Cloud Extends, Expands Dell Boomi Relationship to Integrate Customer Data in Talent Management Cloud
3/28/2014 8:37:31 AM

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