inContact Workforce Optimization Brochure
Benefit from a partnership with the industry’s most unified, mature WFO platform, with unmatched functionality, real-time enterprise collaboration, intuitive interfaces and reduced total cost of ownership.
inContact Workforce Management Datasheet
In this datasheet, we examine the challenges of managing the workforce in the contact center environment, particularly for the small to midsized center.
inContact Quality Monitoring Datasheet
inContact Quality Monitoring can help you capture, evaluate, and learn from customer interactions, including voice conversations, email, Web chat sessions, and more.
inContact Workforce Optimization Datasheet
inContact WFO is the market’s first cloud-based workforce optimization solution powered by market-leader Verint, helping organizations improve everything that impacts the customer experience.
Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively.
Business Motivators for Quality Monitoring
In an era of dynamic consumer demands, increased focus on customer engagement and tremendous choice and information, the valuation of customer experience initiatives is more evident and more needed than ever before.
Transforming the Customer Experience
Read how inContact gave four contact centers the power to put their customers first by solving every day contact center challenges.